How can we help you?

We at VEND are dedicated to helping to our best ability with your inquiries, to make this process simple below are the most commonly asked questions.

Order Issues

Change my order, Shipping address, Email confirmation, order broken or damaged

Delivery

Delivery time, Additional fees, Shipping to your location, Managing your orders, Tracking your orders

Returns & Refund

Order refund, Return policy, Withdraw your wallet balance,Refund amount

Payment & Promos

Payment methods, Payment declined, Coupon codes

Product & Stock

Item out of stock, Restocking sold-out items, Managing products & stocks as a vendor

Account

Access to your account, recently placed orders, Changing account details such as email and password

Legal/Security/Privacy

Deleting your personal information, Terms & conditions, Privacy policy, Unauthorised usage of products

Becoming a vendor

Begin selling on VEND. Subscription plans. Approval process.

Complaints and disputes

Filing a complaint. Contacting support. Reviewing complaints.

Our dedicated customer support team is here to help you

Give us a call

Call us at

Chat with us

Email us

Email us at:

hello@shopvend.com